Smarter Week

How to automate it

How to automate “log lost and found and reply to guests about it”

Here is the best way to spend less time on this, best first. Each comes with steps you can follow today.

20 min
typically, every day
65%
of the time can be automated
Easy
to set up

Fix 1 of 1

Software feature

Log lost and found in an app that contacts guests and handles shipping

Lost-and-found software logs items with a photo, matches them to guest enquiries, and lets the guest pay for shipping online. No paper log and fewer calls and emails.

Typically saves about 60% of the time1 h to set up
  1. 1Trial a hotel lost-and-found tool (for example Chargerback or Crowdfind), or use a shared form with photos.
  2. 2Log each item with a photo, room and date as it is found.
  3. 3Put the enquiry link on your website and in post-stay emails.
  4. 4Let the tool collect shipping payment and send the label.

Tools: Chargerback · Crowdfind

Who does this task

Roles in our library that list this as one of their common tasks. Each guide covers the rest of that role’s week.

Hotel housekeeping / rooms operations lead

HourLeak · the 8-minute work audit

How many hours does this cost you?

The free 8-minute check works out where your week goes and gives you your top fixes. The team scan does the same for everyone and adds it up, so you know which leaks to fix first.

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Other common tasks for Hotel housekeeping / rooms operations leads