Smarter Week

How to automate it

How to automate “run the night audit and end-of-shift reports”

Here is the best way to spend less time on this, best first. Each comes with steps you can follow today.

60 min
typically, every day
50%
of the time can be automated
Some setup
to set up

Fix 1 of 1

Software feature

Let the PMS run the night audit automatically

Cloud PMS systems can post room charges, roll the date and build the reports automatically. Night staff only check the exceptions.

Typically saves about 50% of the time1 h to set up
  1. 1Ask your PMS provider or manager whether automatic night audit is available on your plan.
  2. 2Agree the exception checks (no-shows, unpaid folios, rate mismatches).
  3. 3Schedule reports to email to management automatically.
  4. 4Keep a short checklist for the exceptions.

Tools: Your hotel PMS (Oracle OPERA Cloud, Mews, Cloudbeds, Apaleo or similar)

Who does this task

Roles in our library that list this as one of their common tasks. Each guide covers the rest of that role’s week.

Hotel front desk / guest services

HourLeak · the 8-minute work audit

How many hours does this cost you?

The free 8-minute check works out where your week goes and gives you your top fixes. The team scan does the same for everyone and adds it up, so you know which leaks to fix first.

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Other common tasks for Hotel front desk staff / guest services