Have you had AI write a help article from a few solved tickets?

Paste three or four solved tickets on the same question, and AI drafts a clean step-by-step article you check and publish.

How to automate it

How to automate “write and update help center articles”

Here are 2 ways to spend less time on this, best first. Each comes with steps you can follow today and, for AI fixes, a prompt to copy.

90 min

typically, once a week

60%

of the time can be automated

Easy

to set up

Fix 1 of 2

AIBest fix

Have AI write the help article from solved tickets

Paste a few solved tickets on the same issue; AI drafts a clear help article in your format, which you check and publish.

Typically saves about 50% of the time5 min to set up

1Find three to five solved tickets on the same question.
2Paste them with the prompt below and an example article for format.
3Check steps against the product and add screenshots.
4Publish and link it in your macro for that issue.

Prompt to copy

Write a help center article from these solved support tickets. Format it like this example: [PASTE EXAMPLE ARTICLE]. Title as the customer's question. Short intro, numbered steps, and a "Still stuck?" line at the end. Use plain words. Remove all customer names and details. Mark any step you are unsure of with [CHECK].

Tickets:
[PASTE]

Tools: ChatGPT, Claude, Gemini or Microsoft Copilot · Zendesk, Intercom or Help Scout AI article generation

Fix 2 of 2

Software feature

Let your helpdesk tell you which articles to write next

Zendesk content cues, Fin by Intercom content suggestions and similar reports show which questions have no article and which articles fail, so you write the right ones.

Typically saves about 30% of the time30 min to set up

1Open the knowledge or content insights report in your helpdesk.
2Sort by ticket volume with no matching article.
3Write or fix the top five each month.
4Check whether those ticket counts drop.

Tools: Zendesk content cues · Fin by Intercom content suggestions · Help Scout Docs reports · Freshdesk article insights

Quick wins

Have you tried…

Have you had AI write a help article from a few solved tickets?: Paste three or four solved tickets on the same question, and AI drafts a clean step-by-step article you check and publish.

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