Does an AI assistant handle routine resident and prospect messages at your properties?

Tools like EliseAI or AppFolio Realm-X answer common questions, book tours and take maintenance requests, and pass tricky ones to staff.

How to automate it

How to automate “schedule and give tours of units”

Here are 2 ways to spend less time on this, best first. Each comes with steps you can follow today.

60 min

typically, every day

35%

of the time can be automated

Some setup

to set up

Fix 1 of 2

Software featureBest fix

Offer self-guided tours for prospects who want them

Verified prospects book a slot and use a smart lock code or app to tour on their own. You spend your time with prospects who want a guided tour.

Typically saves about 35% of the time4 h to set up

1Check what your company supports (Tour24, Rently, SmartRent self-guided tours).
2Set which units and times are open for self-touring.
3Require ID verification before the code is sent.
4Follow up automatically after each tour.

Tools: Tour24 · Rently · SmartRent

Fix 2 of 2

Software feature

Let an AI leasing and resident assistant handle routine messages

Property AI assistants answer prospect and resident questions by text, email and phone, book tours, take maintenance requests and follow up after tours, handing tricky cases to staff.

Typically saves about 45% of the time3 h to set up

1Check what your property software offers (AppFolio Realm-X, Entrata ELI+, Yardi or RealPage AI tools) or a dedicated tool such as EliseAI.
2Load your property details, policies and approved answers.
3Set handoff rules for complaints, legal issues and emergencies.
4Review a sample of conversations each week.

Tools: AppFolio Realm-X · EliseAI · Entrata ELI+ · Yardi or RealPage AI tools

Quick wins

Have you tried…

Does an AI assistant handle routine resident and prospect messages at your properties?: Tools like EliseAI or AppFolio Realm-X answer common questions, book tours and take maintenance requests, and pass tricky ones to staff.

Who does this task

Roles in our library that list this as one of their common tasks. Each guide covers the rest of that role’s week.

Leasing agent

HourLeak · the 8-minute work audit

How many hours does this cost you?

The free 8-minute check works out where your week goes and gives you your top fixes. The team scan does the same for everyone and adds it up, so you know which leaks to fix first.

Take the free check Scan my team, $49

Answers are anonymous. Leaders only see team totals.