Smarter Week

How to automate it

How to automate “call patients whose prescriptions are ready or not picked up”

Here is the best way to spend less time on this, best first. Each comes with steps you can follow today.

30 min
typically, every day
80%
of the time can be automated
Easy
to set up

Fix 1 of 1

Automation

Send ready-for-pickup and not-picked-up texts automatically

Automatic texts when a prescription is ready, plus reminders before return-to-stock, replace most pickup calls and cut return-to-stock work.

Typically saves about 70% of the time1 h to set up
  1. 1Turn on pickup notifications in your pharmacy system or patient messaging add-on.
  2. 2Ask patients for text consent at drop-off and in the refill line.
  3. 3Set reminders at day 3 and day 7, before return-to-stock.
  4. 4Call only patients with no text consent or high-risk medicines.
  5. 5Only use tools your organization has approved and covered by a HIPAA business associate agreement (BAA) for anything with patient information.

Tools: Your pharmacy system notifications · Lumistry

Quick wins

Have you tried…

Do patients get a text when their prescription is ready, and before it goes back to stock?
Your pharmacy system can text patients automatically, so staff only call the few who did not consent to texts.

Who does this task

Roles in our library that list this as one of their common tasks. Each guide covers the rest of that role’s week.

Pharmacy technician

HourLeak · the 8-minute work audit

How many hours does this cost you?

The free 8-minute check works out where your week goes and gives you your top fixes. The team scan does the same for everyone and adds it up, so you know which leaks to fix first.

Take the free check Scan my team, $49

Answers are anonymous. Leaders only see team totals.

Other common tasks for Pharmacy technicians