Smarter Week

How to automate it

How to automate “wait for call-backs from doctors, pharmacy and other units”

Here is the best way to spend less time on this, best first. Each comes with steps you can follow today.

30 min
typically, every day
30%
of the time can be automated
Some setup
to set up

Fix 1 of 1

Software feature

Use secure messaging instead of paging and waiting by the phone

Secure chat lets you message the right doctor, pharmacist or unit with the patient context attached, see when they read it, and carry on working.

Typically saves about 30% of the time15 min to set up
  1. 1Check which secure messaging tool you have: Epic Secure Chat, TigerConnect, Vocera or Microsoft Teams with healthcare settings.
  2. 2Use it for non-urgent questions instead of pages.
  3. 3Message the role (for example "on-call cardiology") rather than a person, if your tool supports it.
  4. 4Keep phone calls for urgent changes.

Tools: Epic Secure Chat · TigerConnect · Vocera · Microsoft Teams

Quick wins

Have you tried…

Do you use secure chat instead of paging and waiting by the phone?
Tools like Epic Secure Chat or TigerConnect let you message the doctor or pharmacy with the patient attached and carry on working while you wait.

Who does this task

Roles in our library that list this as one of their common tasks. Each guide covers the rest of that role’s week.

Nurse

HourLeak · the 8-minute work audit

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Other common tasks for Nurses